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Biji FAQ — All your questions answered in one place

From registration to withdrawals — everything you need to know about biji is right here. If you can't find your question, just ask us on live chat.

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Registration & Account

How to open an account, update your details, and complete identity verification — find all the answers here.

Deposits & Withdrawals

Find out everything about depositing and withdrawing funds — methods, processing times, limits, and mobile banking.

Bonuses & Promotions

Learn about the welcome bonus, free spins, referral rewards, VIP points, and other offers.

Games

Find rules and tips covering Sports Betting, bingo, Fish Game, casino, and slots.

Security & Privacy

Learn about account security, password recovery, 2FA, and keeping your personal information safe.

Mobile App

Find step-by-step guidance for downloading, installing, and troubleshooting the Android and iOS apps.

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Registration & Account Deposits & Withdrawals Bonuses & Promotions Games Security Mobile App Responsible Gaming
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Full FAQ

Most frequently asked questions about biji

If you ever have a question while using biji, this page should be your first stop. We continuously add new questions and keep our answers up to date. If you still can't find what you're looking for, reach out via our live chat support — average response time is under 3 minutes.

Registration & Account

On biji Register all you need is your full name, an active mobile number, and a strong password. An email address is optional but recommended. The entire registration process takes less than 3 minutes.

Each person may only open one biji account. Multiple accounts from the same mobile number or the same device are strictly prohibited. If this rule is violated, all associated accounts will be permanently closed.

KYC (Know Your Customer) is the identity verification process. When making your first withdrawal, you will need to submit a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 1–3 business days.

Some profile details can be changed from Profile Settings before KYC is completed. However, once KYC is verified, a name change requires contacting customer support and submitting supporting documents.

To close your account, Responsible Gaming Enable self-exclusion from the page or make a direct request to customer support. Make sure to withdraw your balance before closing your account.

Deposits & Withdrawals

After Logging In Deposit Go to the page. Choose your preferred payment method — mobile banking or digital wallet. Enter the amount and follow the instructions. In most cases, funds are credited to your account instantly.

The minimum deposit amount varies by payment method. Generally, mobile banking deposits start from as little as BDT 100. Maximum limits and daily limits can be found on the deposit page.

Once KYC verification is complete, withdrawals are typically processed within 1–6 business days. Mobile banking transfers are usually faster. After submitting a withdrawal request, you can track its status in your account's transaction history.

Deposits are usually credited to your account within a few minutes. If more than 30 minutes have passed, contact biji customer support with your transaction reference number. Keeping a screenshot will help resolve the issue faster.

biji generally does not charge any additional fees for withdrawals. However, your mobile banking or digital wallet provider may apply their own transaction fees. Check the deposit page or contact customer support for the latest information.

Bonuses & Promotions

Register your first deposit after registering will automatically credit the welcome bonus to your account. No code or separate application is needed. The bonus percentage and maximum amount can be found on the current promotions page.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 in total. For more details, Terms and Conditionsto find out.

Free spins are generally available for use on specific slots. The eligible games are listed in the bonus offer details. You can check your current free spins in the Bonus section of your account.

There is no separate sign-up required for the VIP program. Points accumulate as you play regularly, and you are promoted to higher VIP tiers automatically. Higher VIP tiers unlock exclusive bonuses, cashback, and a dedicated account manager.

Games

Sports Betting on cricket and a variety of other sports on biji Bet, Live Casino, slots, Fish Game, Bingo and many more game types are available. New games are added regularly.

Yes. All games on biji are powered by independently audited Random Number Generator (RNG) technology. Live Casino games are streamed live with real dealers.

Fish Gameyou need to catch different types of fish to earn points. Bigger fish give bigger rewards. Instructions are available once you enter the game. You can improve your fishing skills by using a variety of weapons.

biji's Bet Live betting is available in this section for major international cricket, football, and other sports. You can place bets both before and during a match. The list of available matches can be found on the Sports Betting page.

Security & Privacy

Yes. biji uses 256-bit SSL/TLS encryption to keep all your data secure. Your personal information is never sold to third parties. For more details, Privacy Policy please read.

After logging in, go to Account Settings > Security and enable 2FA. This activates two-step verification via OTP on your mobile. Taking this step significantly improves the security of your account.

If you suspect anything suspicious, contact biji customer support immediately and request an account freeze. Change your password right away. Our security team will investigate and take swift action.

Mobile App

biji Mobile App Download Page Both Android and iOS versions are available. When downloading the APK directly, you may need to enable "Unknown Sources" in your device settings.

No, the biji mobile app is completely free to download. You will only use internet data — typically between 20–30 MB.

If the app won't install on Android, go to Settings > Security > Unknown Sources and enable it. The app may not work on older Android versions (below 5.0). For iOS issues, try downloading again using Safari. If the problem persists, contact customer support.

Responsible Gaming

After logging in, go to Account Settings > Responsible Gamingto set your deposit limit, session time limit, and betting limit. Decreasing a limit takes effect immediately, but increasing one requires a 7-day waiting period.

Your balance is preserved when self-exclusion is active. However, any unused bonuses may expire during the self-exclusion period. Please review your current bonus status before activating self-exclusion. For more details, Responsible Gaming See page.

biji's Responsible Gaming You will find support guidance on the page. You are also welcome to contact our customer support directly — all assistance is provided with complete confidentiality.
Can't find your question here?

Our live chat support is available 24/7. Get an answer to your question in an average of 3 minutes. Log in to your account and click the chat icon.

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